She was receiving his texts prior to Feb 2020. I have her phone settings set the same as mine, and I do receive his text messages. If she texts him, he does receives her text message. Since February 2020, when he texts mom, she does not receive his text messages. She ends up texting her and that goes through however, this is not acceptable.Īnother situation - my brother has an android phone. On numerous occasions, when she calls mom, it goes straight to voice mail. Both have iPhones, under different accounts, but both with Verizon. My mom's line on our account has also experience the same issue with my sister-in-law. This aggravation sent me to do further research to try to figure out the cause, and lead me here. We both have "full bars", I am in Wi-Fi, his phone says 5G. After we spoke, he tried to called my phone again - and straight to voice mail! My phone does not have the "silence" feature turned on - and he is in my "favorite contact list" so would not apply even if it was. I then called his phone and he received the call. Tonight my husband sent a text to tell me that he called twice and goes straight to voice mail. It is also sporadic - sometimes the call will go through from them, other times it doesn't and goes straight to voice mail. It seems to be with the same contacts (or maybe it is just because they are the ones informing us of the situation). Unfortunately, getting new phones also has not solved the problem, still have occurrences of "no missed calls" but then a voice mail appears. We desperately want peace of mind our family and friends can reach us when they call. Since r eceiving phones calls is the top priority for having a phone, especially during these times, recently even took the advice of the Verizon customer service rep and decided to update to iPhone 12s (an extra expense we really didn't need). The customer service rep said it might be caused by having older iPhone 6 models. We also turned off all blocking, all filtering.anything that we felt may be interfering. Have called Verizon customer service and received the same troubleshooting suggestions - remove call forwarding, resetting phone, making sure it has latest update.n one of these have solved the problem.
iPhone does not ring or show a missed call, but get asked why my phone is set to go straight to voicemail - which it is not.
We are also very long, time customers with Verizon and have been experiencing the same situation.
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